Solutions Architect

Solutions Architects play a key role in designing solutions that align with customers’ business goals. Using the Funnel ecosystem, you balance business and technical requirements to ensure each proposed solution fits the client’s architecture and delivers against their needs. This role focuses primarily on Enterprise customers and their product use-case as well as 3rd-party integrations with the Funnel Data Hub product, with a specific focus on customers with substantial e-Commerce sales, analysis, and reporting needs.

We are open to candidates with different levels of experience, with demonstrable experience in e-Commerce required. Whether you are already working in a similar role or looking to take the next step in your career, we are looking for someone with strong potential, a collaborative mindset, and an interest in growing their technical and customer-facing skills.

Key Responsibilities

Solution Design

Contribute to the design of solutions that align with business goals and technical requirements, including integration with existing systems, across both pre- and post-sales engagements. Utilize working knowledge of patterns and methods in e-Commerce to add value to customers’ Funnel Data Hub use.

Internal Tools & Efficiency

Build internal tools that improve efficiency for other engineers / Solutions Architects in their day-to-day work, helping streamline workflows and increase overall effectiveness.

Complex Problem Solving

Help solve complex customer use cases by structuring problems, defining solution approaches, and driving progress together with colleagues and stakeholders.

Implementation Guidance

Partner with Solutions Consultants, client stakeholders, and Integration Engineering team members to support successful implementations of Funnel and help ensure delivery against customer objectives, particular for 3rd-party integrations.

Product Improvement

Identify gaps in the Funnel product, workflows, or internal processes and collaborate cross-functionally with commercial and product teams to drive improvements.

Platform Expertise

Build and maintain strong expertise in the Funnel platform to advise customers and internal teams with confidence.

Cross-Functional Collaboration

Work closely with Support, Product, Sales, and other internal teams to share customer feedback, advocate for customer needs, and improve overall solution delivery.

Who You Are

You’re a tech-savvy, solution-oriented team player with strong communication skills and experience in e-Commerce. You also have proven skills and/or credentials in the data analysis required to analyze e-Commerce data. You are proactive, adaptable, and enjoy working closely with customers in a consultative role. You are excited to learn, comfortable navigating ambiguity, and motivated by solving problems together with others. As you grow into the role, you will build confidence in guiding stakeholders, translating complex requirements into effective solutions, and helping customers get the most value from their data. With a strong analytical mindset and a passion for problem-solving, you enjoy diving into challenges and designing practical, scalable outcomes.

What We’re Looking For

Bachelor’s / degree in Computer Science

Rigorous training in data analysis (including e.g. statistics and data analytics in python, statistical modeling, pandas, jupyter notebooks) such as from a credential program

Experience in an e-Commerce rol

Interest in working with customers to solve technical and business problems

Experience with cloud platforms

Strong problem-solving, analytical, and communication skills

Proficiency in at least one programming language, such as Python or JavaScript, and familiarity with SQL

Fluency in English